6. ROE - return on engagement

The critical tests of whether existing measures focus on the right levers to drive engagement are:

The organisation identifies drivers of engagement which are specific to the organisation and to countries and operating units (not just organisation-wide).
The identification of drivers of customer engagement.
The linkage of employee & customer drivers and business performance.
Identification of communication channels which drive engagement.

Our consulting offer:

Advising whether current measures are actually measuring engagement rather than just old style employee satisfaction.
Using secondary analytics to drill down for real local drivers and linkage with customer satisfaction.
Streamlining communication by focussing on channels which drive engagement.
Streamlining HR processes & packages which drive engagement.
Comparing an organisation’s results with our benchmarks.
Ensuring measurement, reflection and relevant change occurs at local level rather than being a score-chasing bureaucracy.