4. Engagement capability for the line
(Every manager & supervisor is the CEO: the chief engagement officer)
The real influencers of an organisation’s culture are the supervisors and managers whose outlook and practices determine the day-to-day experience of employees. Whilst the role model of senior people is key and whilst the experience of change is significant these are often distant and rare interactions dwarfed in influence by the local boss.
These are the critical tests of the engaged organisation in terms of line capability:
- Line managers and supervisors have high levels of insight about their personal role in creating the right conditions to encourage engagement.
- Stakeholder engagement capability is an integral part of the personal development process.
- Recruitment and advancement are partly based on engagement capability.
- The client/customer/stakeholder experience and the employee engagement experience are aligned.
Our consulting offer:
- Reviewing an organisation’s personal development process to determine whether engagement capability is adequately represented and subsequently by working with you to design it where it falls short.
- Train the trainers to deliver engagement capability in-house.
- Deliver development ourselves.
